SPA
ETIQUETTE
Reservations
Reservations need to be made at
least 24 hours in advance for individual treatments and
2 week advance notice for spa parties.
Reservations can be made by calling 1.888.267.1858 or
online.
There is a $75 minimum for home spa services.
Payment
Policy
Payment must be provided in full, with a credit
card or check, in order to secure your appointment date.
Before securing your appointment date, we will also need
to know the number of people in your party and what treatments
each guest would like. We accept debit cards, MC, Visa,
American Express & checks (we must receive the check
prior to appointment date). PUUR SPA does not accept cash,
but our spa technicians may accept a cash gratuity (tip).
Cancellation
Policy
For
individual services we require a minimum of 24 hours notice
when canceling an appointment to receive a 100% refund
or a minimum of 4 hours notice to receive a 50% refund.
Cancellations for group events or for an entire spa party
must be made 72 hours in advance in order to receive a
refund. Once your appointment date has been reserved for
your event/spa party, we will be unable to issue a refund
for any individual guest cancellations or no-shows.
Gratuities
If you are pleased with the services you have received,
it is customary to give a 15% to 20% gratuity to your
Spa Technician. For Spa Parties a 15% gratuity is added
to the total cost of service.
Age
Requirement
Clients must be at least 16 years of age. Clients under
the age of 16 must have adult supervision.
Home
Spa Process
You let us know the dates and times that would be best
for you to have a Home Spa Treatment or Spa Party. We
will schedule a technician(s) who is available for one
of those times.
Once a time has been scheduled we will call you back to
confirm (your credit card will not be charged until
the day before your appointment). For spa parties
a deposit of 20%of the total is required to hold the reservation.
An email confirmation will be sent with all the details
of your treatment or spa party.
All
treatments are performed on a massage table. Manciures
and pedicures are done on a chair or couch. The Spa Technician(s)
will arrive 15 minutes prior to your appointment to set
up. At that time please inform your technician of anything
that was not mentioned at the time the reservation was
made. Our spa technicians are equipped with a massage
table, towels, sheets, everything necessary to perform
a home spa therapy.
Our
Spa technicians take great care in insuring your privacy,
all body treatments are done dressed to your level of
comfort. We usually recommend a 2 piece bathing suit
if you are uncomfortable being nude .
It is recommended that you shower prior to a body treatment.
IMPORTANT
NOTE:
Our
Spa technicians will refuse a treatment if any of the
following apply:
Any
medical conditions that were not mentioned at time of
reservation
Broken skin or lesions
***If
pregnant please state prior to treatment
Home
Spa Experience
We want you to enjoy your experience with us. Therefore
we recommend talking with your spa technician to help
them customize your treatment to ensure your maximum enjoyment
and satisfaction.
Gift
Certificates
Give
the gift of pampering and relaxation at home. A PUUR SPA
Gift Certificate is guaranteed to make anyone on your
list very happy.
Call 1.888.267.1858
to order your gift certificate.
Hours
of Operation
7 days a week (except
on major holidays)
Spa Technicians are available between 8am - 8pm
*Online
Contact Form is available 24/7.
Last appointment scheduling is 7pm.
**Prices
subject to change without notice.
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